Never leave a customer hanging.
Anchor AI is a support agent that answers while you sleep, using only the content you give it.
Anchor AI
AI assistant
Answer the customer,
not the ticket.
Most support tools sell you a faster queue. The queue is the problem. The same questions arrive every morning — refunds, delivery, password resets —, every one of them already answered in your help center, every one of them typed out again by a person.
Anchor reads that help center and answers before a ticket exists. Your team stops repeating itself and steps in only where judgment is needed. Nothing goes out that isn’t grounded in something you gave it.
Point it at everything you’ve already written
Help center, product docs, policy PDFs, past chats, your website. Anchor indexes them, keeps them in sync, and treats them as the only things it is allowed to say.
Help Center
312 articles
Product docs
1.2k pages
Policy PDFs
48 files
Past chats
9.4k threads
FAQ pages
86 answers
Website
204 pages
Answers in seconds, not business days
Anchor replies the moment a question lands and offers the next step — tracking a parcel, starting a return — instead of leaving the customer to chase it.
Amara Lindqvist
Web · now
AmaraCustomer
Anchor AI9:42 AM
The hard ones go straight to your team
Billing disputes, angry customers, anything out of scope. A teammate takes over mid-conversation with the whole transcript already in front of them.
Billing dispute
Web · 5m
You
Know what it handled — and what it couldn’t
Resolution rate, why conversations were handed off, which questions keep coming back. The holes in your documentation arrive as a to-do list.
Resolution rate
resolved without a human
Handoff split
- Soft · bot failure58%
- Hard · routing34%
- Human takeover8%
94%
involvement
88%
answer rate
61%
automation
Pricing
A conversation is one conversation, however many messages it takes. You’re charged for the thread, not for the typing.
How many teammates need a seat?
Every seat adds its plan’s credits to your monthly pool.
GHS1,250/month
Get startedStarter plan, 5 seats: GHS 1,250 per month, about 250 conversations.
Trust & security
Safe to put in front of your customers
A support agent is only as safe as the things it is allowed to say. Anchor can say what you’ve given it and nothing else, and it shows its work every time. Underneath that: encryption, role-based access, and a hard line against training on your data.
Anchor answers only from the sources you give it. It will not invent a price, a policy, or a delivery date.
Handoff reasons and repeat unanswered questions arrive as a to-do list for your documentation.
Anything sensitive or out of scope goes straight to your team, transcript attached. Anchor never guesses to fill a silence.
Your content never trains shared models, and it is purged from our systems on request.
Data encrypted in transit and at rest, SSO, and role-based access control on every workspace.
30+ languages, detected automatically. No queue, no overtime, no “we’re closed right now.”
You already wrote the answers.
Point Anchor at your help center and it starts clearing the repetitive questions the same afternoon — grounded in your own content, in every language, with your team on standby for the rest.